FAQ

DIGITAL DOWNLOAD


Files are exclusively licensed for personal use.
When you download a file on, you’re buying a license that lets you use the file for only personal purpose.

What you may not do: 

Buyer may not resell, relicense, redistribute without express written permission from Content Provider. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Media may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Media may not be incorporated into trademarks, logos, or service marks.

PRINTED POSTER

Paper quality
Museum-quality posters made on thick and durable matte paper. A statement in any room, each poster is giclée-printed on archival, acid-free paper that yields brilliant prints to brighten up any room.
  • Paper thickness: 10.3 mil
  • Paper weight: 5.6 oz/y² (192 g/m²)
  • Giclée printing quality
  • Opacity: 94%
  • ISO brightness: 104%

How long is shipping for orders within the EU?
For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days, United States 3-5 business days

TERMS AND RETURNS

What if the recipient’s address was wrong?
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we’ll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original.

What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date

Still have questions?

Contact us